“the local IRS # I called” hung up!

After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received notice May 15th that my stimulus was being sent as a debit card or check. Neither happened. I filled out Form 3911 as told by my Representatives’ staff back in July – nothing happened; I filled out another – this time faxed not mailed – on Oct 10. Waiting. All I want is for someone to tell me something. I received my State Refund back in March and finally my federal return early August. So any suggestions what I do now! Please