Illinois Tax Office Phone Numbers and Information

Illinois Tax Office Telephone Assistance
To receive assistance by phone, please call 800 732-8866 or 217 782-3336. Representatives are available Monday through Friday, 8 am – 5 pm. Our TDD (telecommunication device for the deaf) number is 800 544-5304.

IDOR also has a Business Hot Line that helps meet the needs of businesses and tax professionals. The Business Hot Line is available at 217 524-4772, Monday through Friday, 8 am – 5 pm.

Alcohol, Tobacco, & Fuel Division
217 785-2645

Legislative Office
217 785-5918

Bingo and Charitable Games Office
(application and registration only)
217 785-5864

Problems Resolution Division
217 785-7313

Board of Appeals
312 814-3004

Sales Tax (specific account inquiries only)
217 782-7897

Business Hot Line
217 524-4772

Tax Fraud Hot Line
800 243-2811

Central Registration Division
217 785-3707

Taxpayer Assistance Lines
800 732-8866
217 782-3336

Forms Order Line
800 356-6302

TDD (Telecommunications Device for the Deaf)
800 544-5304

Freedom of Information Office
217 782-0985

Legal Services Office
217 782-7054

• I Need to report tax fraud.. operating her business from a stairwell to a shop as her office.
  Q) I Need to report tax fraud. Nas***le *** *******C owned by Carrie **** is operating her business from a stairwell to a shop as her office. She has an address but no office and no one attending her office. She works remotely from home using her cell phone. I believe this is considered illegal in the tax community. A) […]
• It’s been 1 month in a half I haven’t received my Tax refund
  A) It can be concerning to not receive your tax refund within the expected time frame. There are a few possible reasons why your refund may be delayed: You can check the status of your refund using the IRS’s “Where’s My Refund?” tool, which is available on the IRS website. You will need to provide your social security number, filing […]
• Is a settlement from a class action suit considered as income?
  Q) I have been trying to connect with the IRS for 3 days. Question regarding a class action suit, I had a medical implant several years ago.the case was settled and I am to receive a monetary sum of money. Is this considered as income and how do I figure the legal + fees taken out the settlement amount?? A) […]
• Filed our 2021 return may 7, 2022 for a refund and have yet to receive it… need Help!!!
  A) I’m sorry to hear that you haven’t received your tax refund yet. It can be frustrating to wait for a refund, especially if you were counting on the money to cover important expenses. There are a few reasons why you may not have received your refund yet. It’s possible that there is an error on your tax return that […]
• I was filing my 2020 tax return on 04-12-2021, but still I do not have any info
  Q) I was filing my 2020 tax return on 04-12-2021, but still I do not have any info from IRS still waiting .I was calling but didn’t answer the phone and they didn’t send any letter to me.I am really went my re found . A) I’m sorry to hear that you are experiencing delays with your tax return. It […]

• All employers must file a Form W-2
  Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to the employer) from whom: Income, social […]
• been calling Where’s My Refund for several weeks
  I been calling the Where’s My Refund for several weeks. Calling 800-829-1040 or 800-829-1954. I filled & mailed our Senior form (married-joint) approx May 26th, 2020. Always the system tells me information is Not available. Mailed the tax forms from Mandan ND to Egden, Utah. I’m afraid the postal service could of Lost our envelope. I know with this Virus […]
• Been over than 21 days IRS received my return, not gotten my refund, why?
  Q) Been over than 21 days IRS received my return, not gotten my refund, why? A) According to the IRS – IRS works hard to issue refunds as quickly as possible, but some tax returns take longer to process than others for many reasons, including when a return: includes errors, is incomplete, needs further review, is impacted by identity theft or fraud, includes […]
• Been trying to get “return transcript” for year ended 12/31/15
  Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address for 17 years. Should I make […]
• Business Structures
  When beginning a business, you must decide what form of business entity to establish. Your form of business determines which income tax return form you have to file. The most common forms of business are the sole proprietorship, partnership, corporation, and S corporation. A Limited Liability Company (LLC) is a relatively new business structure allowed by state statute.

• “the local IRS # I called” hung up!
  After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received notice May 15th that my […]
•  We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?
  Q) We bought our home in 2000 for $60,500. We sold it this last July for $60,000. How do I put this on my income tax return for 2018? A) Most people use the Schedule D form to report capital gains and losses that result from the sale or trade of certain property during the year. As of 2011, however, the Internal Revenue […]
•  some one is using my ss# to get state of az. health provider thou there employer,
  Q) some one is using my ss# to get state of az.health provider thou there employer,i got a tax form 1095-B in the mail.this came out phoenix az. i do not have ahcccs i have my oun inc.AARP AND MEDCARE hear is the employers ID#8*******1. is a legle tax form.here is address 8*****1 e je*****n st phoenix 8****4 A) According to the […]
•  I want to know why I have not yet received my 2014 refund?
  Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my 2014 transcript have the same […]
•  I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate
  Q) I received a letter from the IRS. They say I owe $21,000 in taxes and penalties. I can’t pay this and I don’t know what to expect. Any advice would be appreciated. A) Recommend you call the Tax Relief Hotline at 888-769-8983 for assistance.