Illinois Tax Office Phone Numbers and Information

Illinois Tax Office Telephone Assistance
To receive assistance by phone, please call 800 732-8866 or 217 782-3336. Representatives are available Monday through Friday, 8 am – 5 pm. Our TDD (telecommunication device for the deaf) number is 800 544-5304.

IDOR also has a Business Hot Line that helps meet the needs of businesses and tax professionals. The Business Hot Line is available at 217 524-4772, Monday through Friday, 8 am – 5 pm.

Alcohol, Tobacco, & Fuel Division
217 785-2645

Legislative Office
217 785-5918

Bingo and Charitable Games Office
(application and registration only)
217 785-5864

Problems Resolution Division
217 785-7313

Board of Appeals
312 814-3004

Sales Tax (specific account inquiries only)
217 782-7897

Business Hot Line
217 524-4772

Tax Fraud Hot Line
800 243-2811

Central Registration Division
217 785-3707

Taxpayer Assistance Lines
800 732-8866
217 782-3336

Forms Order Line
800 356-6302

TDD (Telecommunications Device for the Deaf)
800 544-5304

Freedom of Information Office
217 782-0985

Legal Services Office
217 782-7054

• I need a tax clearance certificate in order to renew my liquor license for 2025/2026. How I would go about obtaining my certificate?
  Obtaining a tax clearance certificate for your liquor license renewal is a common requirement, and the process generally involves demonstrating that you are current on all your state and sometimes local tax obligations. The specific steps and agencies involved can vary by state and even by county/city. Here’s a general guide on how you would go about obtaining your certificate,… Read more: I need a tax clearance certificate in order to renew my liquor license for 2025/2026. How I would go about obtaining my certificate?
• i had Tax payment schedule set up and made 3 payments and the whole amount was taken out april 15. how can i get the refund?
  That’s definitely a frustrating situation! It sounds like there was an error in processing your tax payment schedule. Here’s what you should do to try and get that refund: 1. Contact the IRS Immediately: 2. Check “Where’s My Refund?” Tool: 3. Be Prepared to Provide Information: When you contact the IRS, they may ask for: 4. Understand Potential Outcomes: Important… Read more: i had Tax payment schedule set up and made 3 payments and the whole amount was taken out april 15. how can i get the refund?
• I need to schedule an appointment but I cannot get through on the phone. I am supposed to get a refund but ID.Me blocks me from accessing IRS.gov so I decided to do my own taxes and mail them off. I got a CP5071 notice from the IRS and I cannot respond on the web or by telephone. What can I do about getting an appointment to clear my identity? The very reason I filed by mail was because they never asked anyone for identification via mail, but here I am. Please help.
  It’s incredibly frustrating to be caught in this loop of identity verification issues, especially when you’re trying to resolve a tax matter and get a refund. The fact that the method you chose to avoid online verification is now leading to this CP5071 notice is certainly not ideal. Here’s a breakdown of what you can do to try and get… Read more: I need to schedule an appointment but I cannot get through on the phone. I am supposed to get a refund but ID.Me blocks me from accessing IRS.gov so I decided to do my own taxes and mail them off. I got a CP5071 notice from the IRS and I cannot respond on the web or by telephone. What can I do about getting an appointment to clear my identity? The very reason I filed by mail was because they never asked anyone for identification via mail, but here I am. Please help.
• good morning, I have send my 2025 tax money to the IRS but I think I send it to the wrong place. How can I get that money to the right IRS?
  Good morning! I understand you might be concerned about sending your 2025 tax payment to the wrong IRS address. Here’s what you should do: 1. Do NOT try to send a second payment yet. This could complicate things and potentially lead to overpayment issues. 2. Determine where you actually sent the money. If you mailed a check, check the address… Read more: good morning, I have send my 2025 tax money to the IRS but I think I send it to the wrong place. How can I get that money to the right IRS?
• Our tax prepaerer at H&R Block informed us that our return was on hold due to possible ID fraud. We went to the IRS website and logged in to fix the problem and got know where.
  It’s understandable that you’re looking for a swift resolution to this issue. Tax-related identity fraud can be very concerning. Here’s a breakdown of how to approach this situation, combining information about both H&R Block and the IRS: Understanding the Situation: Recommendations: In summary: I hope this helps you resolve the issue efficiently.

• 2022 I get a statement saying I owe. All of my taxes were taken.. again, 2023 I owe again
  Q) I’ve been on my job since 2018 started out making $11,000 plus dollars. I had no issue with my taxes. 2022 I get a statement saying I owe. Ok. All of my taxes were taken. Here it is again, 2023 I owe again. Come to find out no federal taxes were taken out of this year. I was asked… Read more: 2022 I get a statement saying I owe. All of my taxes were taken.. again, 2023 I owe again
• All employers must file a Form W-2
  Yes, all employers must file a Form W-2 for each employee that they paid during the year. Form W-2 reports the wages, tips, and other compensation that an employee earned during the year, as well as the taxes that were withheld from the employee’s paycheck. Employers must file Form W-2 with the Social Security Administration (SSA) and the Internal Revenue… Read more: All employers must file a Form W-2
• Are the paper copies of this year’s state tax booklet out yet? Are they available at the Eugene, Oregon office at Valley River Drive? If so, what days and hours is the office open for an out of town resident to pick one up? It was so much more convenient when there were booklets available at the local post office.
  A) Unfortunately, I cannot definitively say whether the paper copies of this year’s Oregon state tax booklet are available at the Eugene, Oregon office on Valley River Drive. The availability of paper tax booklets varies by state and can change throughout the tax season. However, I can help you find out for sure. Here are two options: It’s understandable that… Read more: Are the paper copies of this year’s state tax booklet out yet? Are they available at the Eugene, Oregon office at Valley River Drive? If so, what days and hours is the office open for an out of town resident to pick one up? It was so much more convenient when there were booklets available at the local post office.
• been calling Where’s My Refund for several weeks
  Q) I been calling the Where’s My Refund for several weeks. Calling 800-829-1040 or 800-829-1954. I filled & mailed our Senior form (married-joint) approx. May 26th, 2020. Always the system tells me information is Not available. Mailed the tax forms from Mandan ND to Egen, Utah. I’m afraid the postal service could of Lost our envelope. I know with this… Read more: been calling Where’s My Refund for several weeks
• Been over than 21 days IRS received my return, not gotten my refund, why?
  A) There are several reasons why you may not have received your tax refund yet, even though it has been more than 21 days since the IRS received your return. Here are some common reasons why this might happen: Your return may be under review. If the IRS has identified any errors or discrepancies on your tax return, they may… Read more: Been over than 21 days IRS received my return, not gotten my refund, why?

• “The local IRS # I called” hung up!
  Q) After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received notice May 15th that… Read more: “The local IRS # I called” hung up!
•  We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?
  Q) We bought our home in 2000 for $60,500. We sold it this last July for $60,000. How do I put this on my income tax return for 2018? A) You will need to file Form 8949, Sales and Other Dispositions of Capital Assets, to report the sale of your home. On this form, you will need to report the purchase price of… Read more:  We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?
•  some one is using my ss# to get state of az. health provider thou there employer,
  Q) someone is using my ss# to get state of az. health provider thou there employer, i got a tax form 1095-B in the mail. this came out phoenix az. i do not have access i have my own inc. AARP AND MEDCARE hear is the employers a legal tax form. A) It sounds like someone may have stolen your Social… Read more:  some one is using my ss# to get state of az. health provider thou there employer,
•  I want to know why I have not yet received my 2014 refund?
  Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my 2014 transcript have the same… Read more:  I want to know why I have not yet received my 2014 refund?
•  I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate
  A) Receiving a letter from the IRS stating that you owe $21,000 in taxes can be very stressful, but there are steps you can take to address the situation. Here are some tips that may be helpful: Read the letter carefully. The first step is to carefully read the letter from the IRS to understand the reason for the tax… Read more:  I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate