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I still did not get my tax refund from 2018.

Q) I still did not get my tax refund from 2018. Why is it so hard to get my tax back? Whenever I call they just told me to wait and wait. Please I need urgent help.
A) According to the IRS – Some tax returns take longer to process than others for many reasons, including when a return:
Includes errors
Is incomplete
Is affected by identity theft or fraud
Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
Needs further review in general
We will contact you by mail when we need more information to process your return. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
THE IRS “GET MY PAYMENT” WEBSITE KEEPS GIVING ME ERROR MESSAGES! Do you or your colleagues have any insights re the IRS “GET MY PAYMENT” website? I SUCCESSFULLY entered my DOB, street address and Zip Code into “GET MY PAYMENT”. However, this time it REJECTED my 9-digit SSN which I entered as: xxxxx6892. Note that the above St. ADDR. / ZIP is a temporary address for an AZ cancer clinic where I’m currently being treated. Also, note that I successfully received my previous two stimulus checks via DD using the above information (bank’s routing / acct numbers haven’t changed). I called the IRS, IRS Fiscal Services Bureau and the Treasury Dept., and all I got were referrals back to IRS.GOV which directed me to contact my local IRS. Thanks for your help.