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How can I get letter stating I have a zero balance with Colorado?

Q) How can I get a letter stating that I have a zero balance with the State of Colorado?
A) To make your request for zero tax balance with the state of Colorado please contact Colorado Tax Office by phone at 303-238-7378 or write to:
Colorado Department of Revenue
Denver, CO 80261-0004
They send my husband a letter with a number to call. It states they are to busy to take calls try tomorrow. It has been over a week off calling everyday. He and I have more than 10 hours of trying every phone number on letter plus our local office. I am done.