I filed my taxes with turbo tax, received a letter saying I need to call

Q) How do I set up an appointment to come in and talk to someone? I filed my taxes with turbo tax this past year and received a letter saying I need to call a 1-800 number to verify my identity. I have been calling that number for over 6 months still no luck I got to talk to someone one time and they put me on hold then hung up on me. Comment

A) Directions on contacting Turbo Tax:

If you’re using TurboTax Online:

1. Sign into your TurboTax account (if you aren’t already signed in).
2. Once you’re in, type Contact us in the Search bar.
3. Select the Contact Us button from the results.
4. Select the pencil icon to enter your question and select Let’s talk.