I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?
Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again online with e-file and pay the balance, will it cause a problem or should I get help
A) You may need to call the IRS. Thy will check your payment records to see how much taxed you have paid and how much you owe for current taxes. You can call the tax help line for individuals (1-800-829-1040) or businesses (1-800-829-4933) to speak with an IRS representative.
IRS REFUND ESTIMATE 8886841344
Please see contact information for the IRS regarding your refund.
Individuals
800-829-1040
7 a.m. to 7 p.m. local time
Businesses
800-829-4933
7 a.m. to 7 p.m. local time
Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time
Estate and gift taxes
866-699-4083
8 a.m. to 3:30 p.m. Eastern time
Excise taxes
866-699-4096
8 a.m. to 6 p.m. Eastern time
Overseas callers
Use our International Services page.
Callers who are hearing impaired
TTY/TDD 800-829-4059
Requesting a face-to-face meeting for help
You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations.
You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, call 844-545-5640 to schedule an appointment.
IRS offices are closed on federal holidays.