I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?

Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again online with e-file and pay the balance, will it cause a problem or should I get help

A) You may need to call the IRS. Thy will check your payment records to see how much taxed you have paid and how much you owe for current taxes. You can call the tax help line for individuals (1-800-829-1040) or businesses (1-800-829-4933) to speak with an IRS representative.