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I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?

Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again online with e-file and pay the balance, will it cause a problem or should I get help

A) You may need to call the IRS. Thy will check your payment records to see how much taxed you have paid and how much you owe for current taxes. You can call the tax help line for individuals (1-800-829-1040) or businesses (1-800-829-4933) to speak with an IRS representative.




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151 Responses to Click to Tell Us Your Experience At Your Local Tax Office

  1. Please see contact information for the IRS regarding your refund.
    Individuals
    800-829-1040
    7 a.m. to 7 p.m. local time

    Businesses
    800-829-4933
    7 a.m. to 7 p.m. local time

    Non-profit taxes
    877-829-5500
    8 a.m. to 5 p.m. local time

    Estate and gift taxes
    866-699-4083
    8 a.m. to 3:30 p.m. Eastern time

    Excise taxes
    866-699-4096
    ​​​​​8 a.m. to 6 p.m. Eastern time

    Overseas callers
    Use our International Services page.

    Callers who are hearing impaired
    TTY/TDD 800-829-4059

    Requesting a face-to-face meeting for help
    You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations.

    You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, call 844-545-5640 to schedule an appointment.

    IRS offices are closed on federal holidays.

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Taxoffices.org is a private website not a government website. If you have questions on your taxes it is always best to consult with a certified tax accountant in your state. The Tax Relief Helpline is NOT A State Government or IRS service and is not affiliated with taxoffices.org.

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