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State Tax Office at 1957 Westmoreland Street Richmond, VA 23230

Richmond VA State Tax Office at 1957 Westmoreland Street is here to help if you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you’re more comfortable talking with someone face-to-face, no appointment is necessary.

For Individuals (Telephone Service Hours: Monday – Friday, 8:30 a.m. – 5 p.m.)

Mailing Address Express Mail State Walk-in Customer Assistance
Virginia State Department of Taxation
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115		 Virginia Department of Taxation
1957 Westmoreland Street
Richmond, VA 23230		 1957 Westmoreland Street
Richmond, VA 23230
Service Hours: M-F, 8:30 a.m. – 4:30 p.m
Phone Fax
Customer Services
(servicios disponible en español)		 (804) 367-8031 (804) 254-6113
Where’s My Refund? (804) 367-2486
Part Pay Agreements (804) 440-5100
Credit Card Payments (Official Payments) (800) 272-9829

For Businesses (Telephone Service Hours: Monday – Friday, 8:30 a.m. – 5 p.m.)

Phone Fax
Customer Services
(servicios disponible en español)

  • Corporation Income Tax
  • Digital Media Fee
  • Employer Withholding
  • Insurance Premiums License Tax
  • Litter Tax
  • Sales and Use Tax
  • Tire Recycling Fee
  • Watercraft Sales and Use Tax
 (804) 367-8037 (804) 254-6111
Special Taxes

  • Aircraft Sales and Use
  • Apple Tax
  • Corn Assessment
  • Cotton Assessment
  • Egg Excise Assessment
  • Forest Products Tax
  • Peanut Tax
  • Sheep Tax
  • Small Grains Assessment
  • Soft Drink Tax
  • Soybean Tax
 (804) 786-2450 (804) 786-2800
Bank Franchise Tax (804) 786-2840 (804) 786-2800
Cigarette Stamps (Purchases) (804) 367-8465
Tobacco Tax Assistance (804) 371-0730
Communications Tax (804) 786-4054 (804) 786-2645
Rolling Stock Tax (804) 371-0857
Motor Vehicle Rental Tax (804) 786-3183 (804) 225-2295

Tax Credits (Telephone Service Hours: Monday – Friday, 8:30 a.m. – 5 p.m.)

Phone Fax
Tax Credit Assistance (804) 786-2992

Collections (Telephone Service Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m.)

Phone Fax
Collections (804) 367-8045 (804) 254-6112
Court Debt Collections (804) 367-0016

Other Useful Numbers

Phone Fax
Online Services (804) 440-2550
Tax Forms
(Monday – Friday, 8:30 a.m. – 4:30 p.m.)		 (804) 440-2541
Business Registration (804) 367-8057
Estate Tax (804) 367-8031
Fiduciary Income Tax (804) 367-8031
Recordation Tax (804) 371-0856
Public Relations (Media Contacts) (804) 786-3507
IRS Tax Office Richmond  400 N. Eighth St.
Richmond, VA 23219		 Monday-Friday – 8:30 a.m.-4:30 p.m.
*** The office will be open until 6:00 p.m. on Monday, April 15, 2013 ***		 (804) 916-8700


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How Do I File My Annual Return?

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To file your annual tax return, you will need to use Schedule C (PDF) or Schedule C-EZ (PDF) to report your income or loss from a business you operated or a profession you practiced as a sole proprietor. Schedule C Instructions (PDF) may be helpful in filling out this form. Small businesses and statutory employees with expenses of $5,000 or less… Continue Reading

How Do I Claim Earned Income Tax Credit?

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Q) How Do I Claim Earned Income Tax Credit? A) According to the IRS –  You need to file a tax return to claim Earned Income Tax Credit. Find out how—documents you need, common errors to watch for, the consequences of filing an Earned Income Tax Credit return with an error, how to get help preparing your return… Continue Reading

How do I qualify for Earned Income Tax Credit?

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Q) How do I qualify for Earned Income Tax Credit? A) According to the IRS – EITC, the Earned Income Tax Credit, sometimes called EIC is a tax credit to help you keep more of what you earned. To qualify, you must meet certain requirements and file a tax return, even if you do not owe… Continue Reading

Can I expect to receive my tax refund on time?

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Q) Can I expect to receive my tax refund on time? A) According to the IRS – Be careful not to count on getting your tax refund by a certain date to make major purchases or pay other financial obligations. Many different factors can affect the timing of your refund after we receive it for processing.… Continue Reading

Why is my refund different than the amount expected on tax return I filed?

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Q) Why is my refund different than the amount expected on tax return I filed? A) According to the IRS – If you owe past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or certain federal nontax debts, such as student loans, all or part of your refund may be used (offset)… Continue Reading

How do I know if I have to file quarterly individual estimated tax payments?

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Q) How do I know if I have to file quarterly individual estimated tax payments? A) According to the IRS: You must make estimated tax payments for the current tax year if both of the following apply: You expect to owe at least $1,000 in tax for the current tax year, after subtracting your withholding and refundable credits. You… Continue Reading

All employers must file a Form W-2

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Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to the… Continue Reading

What is the phone number for the IRS so I may talk to someone

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Q) What is the phone number for the IRS so I may talk to someone A) IRS Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time. Individuals:… Continue Reading

do I have to claim a child as a dependent to qualify as head of household?

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Q) do I have to claim a child as a dependent to qualify as head of household? A) According to the IRS: In certain circumstances, you do not have to claim the child as a dependent to qualify for head of household filing status; for example, a custodial parent may be able to claim head of household filing… Continue Reading

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Should I notify the IRS if I changed my address?

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Q) Should I notify the IRS if I changed my address? A) Yes, if you move, you should notify the IRS of your new address. We need to change our records so that any tax refunds due to you or any other IRS communications will reach you in a timely manner.  If you filed a joint… Continue Reading

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Will calling the IRS help me get my tax refund any faster?

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Q) Will calling the IRS help me get my tax refund any faster? A) According the the IRS: Calling the IRS will not speed up your refund. Our phone and walk-in representatives can only research the status of your refund if it has been 21 days or more since you filed electronically, more than 6 weeks since you… Continue Reading

 I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate

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Q) I received a letter from the IRS. They say I owe $21,000 in taxes and penalties. I can’t pay this and I don’t know what to expect. Any advice would be appreciated. A) Recommend you call the Tax Relief Hotline at 888-769-8983 for assistance.

Filed taxes feb.12,2013 for 2012 still have not received them online

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Q) Filed taxes feb.12,2013 for 2012 still have not received them.online it says they are being processed it’s been 9 months when I call IRS on hold for ever to hear them say they can’t tell me why, DON’T UNDERSTAND WOULD AMEMDED TAXES HAVE ANYTHING TO DO WITH IT, THANK YOU A) Recommend that you visit… Continue Reading

If I file electronically (e-filing), what do I do with my W-2 forms?

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Q) If I file electronically (e-filing), what do I do with my W-2 forms? A) According to the IRS – You will use the information from your Form W-2 (PDF) to complete your tax return. After filing you should retain a copy of the form for your records. When filing electronically: You must provide a copy of the Form… Continue Reading

I got a notice that i owe the IRS money from 2008 and I was incarcerated. Who do I talk to about this ?

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Q) I got a notice that i owe the IRS money from 2008 and I was incarcerated and never filed my taxes or worked….. Who do I talk to about this ? A) IRS Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii… Continue Reading

I don’t owe taxes. Can I file electronically (e-filing) after April 15?

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Q)  I don’t owe taxes. Can I file electronically (e-filing) after April 15? A) According to the IRS- Electronically (e-filing) filed tax returns are accepted until November 23. If April 15 does not fall on a weekend or legal holiday, you must file Form 4868 (PDF), Application for Automatic Extension of Time to File U.S. Individual Income Tax Return, on or… Continue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

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Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view details… Continue Reading

 some one is using my ss# to get state of az. health provider thou there employer,

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Q) some one is using my ss# to get state of az.health provider thou there employer,i got a tax form 1095-B in the mail.this came out phoenix az. i do not have ahcccs i have my oun inc.AARP AND MEDCARE hear is the employers ID#8*******1. is a legle tax form.here is address 8*****1 e je*****n st… Continue Reading

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 I want to know why I have not yet received my 2014 refund?

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Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my… Continue Reading

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My bank won’t cash my return because my husband is (Deceased)

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Q) My tax refund direct deposit was denied because they couldn’t find an account number to match and I received a paper check paid to the order of my deceased husband & myself. My bank won’t cash it unless I receive another check from the government stating paid to the order of my husband (Deceased) &… Continue Reading

All employers must file a Form W-2

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Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to the… Continue Reading

Been trying to get “return transcript” for year ended 12/31/15

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Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address for… Continue Reading

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I never filed my 2015 taxes. How would I go about filing?

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Q) I never filed my 2015 taxes as I did not have the money to pay to have them filed. I need to get that taken care of as soon as possible and have my 2015 taxes filed and was recommended to come into the IRS office and do that since it can’t be filed electronically… Continue Reading

I need an appointment to get a replacement ss card.

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I need an appointment to get a replacement ss card. I cannot call or go online because it keeps telling me my phone number is invalid. I have lived here since March 5,2020. I cannot get my drivers license for Colorado, because your office says closed until further notice. How can I drive legally with… Continue Reading

 I filed for 2016 & was on the Apple plan & did not know I would receive a tax form for it.

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Q) I filed for 2016 & was on the Apple plan & did not know I would receive a tax form for it. I have moved from where I was living after I filed & you are supposed to be on the plan for 6 or more months of the year you are filling for. Well… Continue Reading

“the local IRS # I called” hung up!

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After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received… Continue Reading

How will I know if IRS received my tax return and it’s being processed?

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Q) How will I know if IRS received my tax return and it’s being processed? A) According to the IRS – You can use the Where’s My Refund? tool to follow your tax return from receipt to issuance of your refund. While your tax return is being processed you can follow it through three stages: Return Received,Refund Approved and Refund Sent.

Can I get copies of my prior year Forms W-2 from the IRS

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Q)  Can I get copies of my prior year Forms W-2 from the IRS A) According to the IRS: The quickest way to obtain a copy of a prior year Form W-2 is through your employer.  If that is not possible: You can order copies of your entire return (attachments include Form W-2) from the IRS for… Continue Reading

Filed Under: IRS