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State Tax Office at 401 E. Franklin Ave. El Paso, Texas 79901

El Paso TX State Tax Office at 401 E. Franklin Ave. is here to help if you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you’re more comfortable talking with someone face-to-face, no appointment is necessary.

State Tax Office El Paso 401 E. Franklin Ave., Suite 160
El Paso, Texas 79901-1209
Monday – Friday, 8 a.m. to 5 p.m. 915-533-0506
IRS Tax Office El Paso 700 E. San Antonio
El Paso, TX 79901
Monday-Friday – 8:30 a.m.-4:30 p.m.
**This office will be open 8:30 a.m. – 6:00 p.m. on 4/11, 4/12 and 4/15**
(915) 834-6508




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I have seven Children can i claim them all on my taxes

Q) I have seven Children can i claim them all on my taxes A) There is no maximum amount of dependents you’re allowed to claim on your tax return. You can claim all dependents who are qualified child dependents according to IRS rules. Consider it a token of appreciation for supporting the ever-increasing costs of diapers,Continue Reading

Is there an age limit on claiming my child as a dependent?

Q) Is there an age limit on claiming my child as a dependent? A) To be claimed as your dependent, your child must meet the qualifying child test or the qualifying relative test.  To meet the qualifying child test, your child must be younger than you and, as of the end of the calendar year, eitherContinue Reading

Been trying to get “return transcript” for year ended 12/31/15

Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address forContinue Reading

Filed Under: IRS

I have received a letter in the mail regarding my amended tax, but i still have not receive my check

Q) Hi my name is amber r****s an i have received a letter in the mail regarding my amended tax return that it was issue out on this month but i still have not receive my check an my phone is 614******793 A) According to the IRS you can check status of your refund Within 24 hoursContinue Reading

I forgot to include my 1099R forms, what should I do?

Q) I forgot to include my 1099R forms when I sent in my paper claim, what should I do? A) Since you have already mailed the return, just hang on to them until the IRS receives your return. They will contact you if they need those. They only request them if they have tax withholdingsContinue Reading

How can I correct the spelling of my name with the IRS?

Q) How can I correct the spelling of my name with the IRS? A) Enter the correct information on your tax return. The name on the refund check is spelled the way it appears on your tax return. You can also call the IRS toll-free at 800-829-1040 to correct the spelling of your name over theContinue Reading

Filed Under: IRS

I did not file my 2016 taxes.. how can i file without W2?

Q) I did not file my 2016 taxes due to not ever being able to get my W2 from a company how can i file that if i don’t have the information. A) You can use Form 4852 and your last paystub to file income taxes. Failing that, you can use IRS Form 4852 toContinue Reading

Filed Under: IRS

tried to get my 2018 tax return transcript but its saying no tax return available

Q) I have tried to get my 2018 tax return transcript online but its saying no tax return available, i already filed it in April 15th 2019 and its only showing that a extension was filed. It was mailed off and its already the 8th week. What should I do? A) According to the IRSContinue Reading

 I have not received my W-2, I need to notify IRS. My employer is ignoring my requests. WHAT DO I DO?

Q) I have not received my W-2 from my previous employer. I contacted the home office via email mid February. Last week all I received was a copy of the health insurance coverage I paid. I have called the IRS 800-829-1040 number multiple times with long waiting and never about to speak to anyone. I attemptedContinue Reading

Filed Under: IRS

I made a mistake and got more refund than I should. What should I do?

Q) I made a mistake and got more refund than I should. What do I do? A) According to the IRS: Many mistakes are corrected in processing and a letter of explanation is mailed at the time the refund is issued. If the mistake was not corrected in processing, you need to: File an amended or correctedContinue Reading

Filed Under: IRS

How much does an student have to make before filing income tax return?

Q) How much does an student have to make before filing income tax return? A) According to the IRS: If you are an unmarried dependent student, you must file a tax return if your earned and/or unearned income exceeds certain limits. To find these limits refer to Dependents under Who Must File, in Publication 501, Exemptions, Standard Deduction and Filing Information.Continue Reading

I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?

Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again onlineContinue Reading

Who is a qualifying child for Earned Income Tax Credit?

Q) Who is a qualifying child for Earned Income Tax Credit? A) According the to IRS – Your child is a qualifying child if your child meets all of the following tests: Age Relationship Residency Joint Return Age Your child must meet one of the following: Be under age 19 at the end of the year and youngerContinue Reading

 I want to know why I have not yet received my 2014 refund?

Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how myContinue Reading

What is a Partnership?

A partnership is the relationship existing between two or more persons who join to carry on a trade or business. Each person contributes money, property, labor or skill, and expects to share in the profits and losses of the business. A partnership must file an annual information return to report the income, deductions, gains, losses,Continue Reading

How can I check the status of my amended return?

Q) How can I check the status of my amended return? A) You can check the status of your Form 1040X (PDF), Amended U.S. Individual Income Tax Return, using the “Where’s My Amended Return?” (WMAR) online tool or the toll-free telephone number 866-464-2050 three weeks after you file your amended return.  Both tools are available in English and Spanish andContinue Reading

Filed Under: IRS

My bank won’t cash my return because my husband is (Deceased)

Q) My tax refund direct deposit was denied because they couldn’t find an account number to match and I received a paper check paid to the order of my deceased husband & myself. My bank won’t cash it unless I receive another check from the government stating paid to the order of my husband (Deceased) &Continue Reading

I need an appointment to get a replacement ss card.

I need an appointment to get a replacement ss card. I cannot call or go online because it keeps telling me my phone number is invalid. I have lived here since March 5,2020. I cannot get my drivers license for Colorado, because your office says closed until further notice. How can I drive legally withContinue Reading

been calling Where’s My Refund for several weeks

I been calling the Where’s My Refund for several weeks. Calling 800-829-1040 or 800-829-1954. I filled & mailed our Senior form (married-joint) approx May 26th, 2020. Always the system tells me information is Not available. Mailed the tax forms from Mandan ND to Egden, Utah. I’m afraid the postal service could of Lost our envelope.Continue Reading

What do you need to bring to have your identity proven

Q) What do you need to bring to have your identity proven A) Acceptable Documents for Identity VerificationState identification (ID) card.Driver license.US passport or passport card.US military card (front and back)Military dependent’s ID card (front and back)Permanent Resident Card.Certificate of Citizenship.Certificate of Naturalization.

Can I receive a tax refund if I am currently making tax payments on prior years?

Q) Can I receive a tax refund if I am currently making tax payments on prior years? A) According to the IRS: No.  As a condition of your installment agreement, any refund due to you in a future year will be applied against the amount that you owe. The IRS will automatically apply the refund to theContinue Reading

Filed Under: IRS

My bank won’t cash my return because my husband is (Deceased)

Q) My tax refund direct deposit was denied because they couldn’t find an account number to match and I received a paper check paid to the order of my deceased husband & myself. My bank won’t cash it unless I receive another check from the government stating paid to the order of my husband (Deceased) &Continue Reading

I received notice stating I owe 1400 back taxes, how can I setup payment plan

Q) I received a notice stating i owe 1400 back taxes from 2009 they are giving me until the 30th of this month to pay.how can i setup a payment plan A) According to the IRS website; You can make monthly payments through an installment agreement if you’re not financially able to pay your tax debt immediately.Continue Reading

I cant pay my delinquent taxes. Will the IRS accept a Compromise offer?

Q) I cant pay my delinquent taxes. Will the IRS accept a Compromise offer? A) According to the IRS: You may qualify for an Offer in Compromise if you are unable to pay your taxes in full or if you are facing economic hardship or other special circumstances. Note: Offer in Compromise Application Fee – Your offer mustContinue Reading

Filed Under: IRS

How do I find out if some one cashed my refund check?

Q) How do I find out if some one cashed my refund check? A) If you need to know whether your federal tax refund check has been cashed, you can initiate a trace on your refund by using one of the following methods: You can use the “Where’s My Refund?” system available through the IRS website. You can callContinue Reading

Filed Under: IRS

Will calling the IRS help me get my tax refund any faster?

Q) Will calling the IRS help me get my tax refund any faster? A) According the the IRS: Calling the IRS will not speed up your refund. Our phone and walk-in representatives can only research the status of your refund if it has been 21 days or more since you filed electronically, more than 6 weeks since youContinue Reading

I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?

Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again onlineContinue Reading

 I want to know why I have not yet received my 2014 refund?

Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how myContinue Reading

tried to get my 2018 tax return transcript but its saying no tax return available

Q) I have tried to get my 2018 tax return transcript online but its saying no tax return available, i already filed it in April 15th 2019 and its only showing that a extension was filed. It was mailed off and its already the 8th week. What should I do? A) According to the IRSContinue Reading