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State Tax Office at 401 E. Franklin Ave. El Paso, Texas 79901

El Paso TX State Tax Office at 401 E. Franklin Ave. is here to help if you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you’re more comfortable talking with someone face-to-face, no appointment is necessary.

State Tax Office El Paso 401 E. Franklin Ave., Suite 160
El Paso, Texas 79901-1209
Monday – Friday, 8 a.m. to 5 p.m. 915-533-0506
IRS Tax Office El Paso 700 E. San Antonio
El Paso, TX 79901
Monday-Friday – 8:30 a.m.-4:30 p.m.
**This office will be open 8:30 a.m. – 6:00 p.m. on 4/11, 4/12 and 4/15**
(915) 834-6508




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I filed an E-1040 with TaxAct, forget to submit Form 8938. I have the 8938 form where do I send it?

Q) I filed an E-1040 with TaxAct. All the figures and computations were correct, so the IRS should have no trouble accepting the filed forms. I did, however, forget to submit Form 8938, which merely indicates how much money I have in a foreign bank. I have the 8938 form, so I just need to knowContinue Reading

 I want to know why I have not yet received my 2014 refund?

Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how myContinue Reading

I did not file my 2016 taxes.. how can i file without W2?

Q) I did not file my 2016 taxes due to not ever being able to get my W2 from a company how can i file that if i don’t have the information. A) You can use Form 4852 and your last paystub to file income taxes. Failing that, you can use IRS Form 4852 toContinue Reading

Filed Under: IRS

Where can I write to have 2018 forms sent to me?

Q) Where can I write to have 2018 forms sent to me? A) According to the IRS Website:The Internal Revenue Service has free tax forms and publications on a wide variety of topics. Due to the continued growth in electronic filing, the availability of free options to taxpayers and efforts to reduce costs; the IRSContinue Reading

I received a letter stating I owe taxes on a non profit business, what form should I fill out for a non profit

Q) I received a letter stating I owe taxes on a non profit business, I believe I filled out the wrong form… I need to know what form should I fill out for a non profit organization, no money is being made it is just a Group that I put together, such as a social clubContinue Reading

Filed Under: IRS

What are My Self-Employed Tax Obligations?

As a self-employed individual, generally you are required to file an annual return and pay estimated tax quarterly. Self-employed individuals generally must pay self-employment tax (SE tax) as well as income tax. SE tax is a Social Security and Medicare tax primarily for individuals who work for themselves. It is similar to the Social SecurityContinue Reading

How do I turn a employee in for not holding out taxes

Q) How do I turn a employee in for not holding out taxes A) According to the IRS – Employees who do not have taxes withheld nor remit them personally, are still liable for these taxes and may not qualify for Social Security, Medicare, or unemployment benefits. Employees who are concerned that their employer isContinue Reading

I received notice stating I owe 1400 back taxes, how can I setup payment plan

Q) I received a notice stating i owe 1400 back taxes from 2009 they are giving me until the 30th of this month to pay.how can i setup a payment plan A) According to the IRS website; You can make monthly payments through an installment agreement if you’re not financially able to pay your tax debt immediately.Continue Reading

How would I obtain a private letter ruling?

Q) How would I obtain a private letter ruling? A) According to the IRS: The procedures and user fees for obtaining a letter ruling are published annually in the first revenue procedure of each calendar year. The current procedures are in Revenue Procedure 2014-1 which can be found in Internal Revenue Bulletin 2014-1. The Revenue Procedure and the Internal RevenueContinue Reading

Filed Under: IRS

Limited Liability Company (LLC)

A Limited Liability Company (LLC) is a business structure allowed by state statute. Each state may use different regulations, and you should check with your state if you are interested in starting a Limited Liability Company. Owners of an LLC are called members. Most states do not restrict ownership, and so members may include individuals,Continue Reading

My husband won 14,000.00 at casino..Can he claim all the losing lotto tickets … to wash out taxes?

Q) My husband won 14,000.00 at casino in Delaware we live in Md. Can he claim all the losing lotto tickets he has lost this year to wash out taxes owed for this 14,000.00 winning. Also what is the tax percentage to Maryland and Federal for tax withholding on this amount. A) According o TurboTax.comContinue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view detailsContinue Reading

I am trying to request tax transcripts for school but I can’t seem to get it.

Q) Hi there my name is Bryanna and I am trying to request tax transcripts for school but I can’t seem to get a hold of anyone by phone or the website. When I call the local office I am told to get the transcripts online. What can I do? Can I go to theContinue Reading

Filed Under: IRS

IRS denied my EITC last year, but I qualify this year, what should I do?

Q) IRS denied my Earned Income Tax Credit  last year, but I qualify this year, what should I do? A) According to the IRS – If IRS denied or reduced your EITC for any year after 1996 for any reason other than a math or clerical error, you must qualify to claim the credit by meeting allContinue Reading

I lost my refund check. How do I get a new one?

Q) I lost my refund check. How do I get a new one? A) According to the IRS: If you have lost your refund check, there are several options available to initiate a refund trace on your behalf. You can use the “Where’s My Refund?” system available through the IRS website. You can call the IRS toll-free number atContinue Reading

Filed Under: IRS

I filed my 2016 taxes late and I’ve tried getting my transcript

Q) Hello my name is Jerry, and I’m calling about my 2016 taxes. I filed my 2016 taxes late and I’ve tried getting my transcript so I can attend college. I kept getting letters saying that the IRS had no record of my 2016 taxes. After I completed my FAFSA, the University said that VeritaxContinue Reading

Filed Under: IRS

Will I see a date for my Tax refund right away?

Q) Will I see a date for my Tax refund right away? A) According to the IRS: Where’s My Refund? will not give you a refund date right away. We must first receive your tax return and then we have to process it and approve your refund. Where’s My Refund? will give you a personalized date once your refund isContinue Reading

What is the best and fastest way to get information about my Tax Refund?

Q) What is the best and fastest way to get information about my Tax refund? A) The best and fastest way to get information on tax refunds is to use the IRS2Go mobile app or the Where’s My Refund? tool. You can start checking on the status of your tax return within 24 hours after we have received your e-filedContinue Reading

I got a notice that i owe the IRS money from 2008 and I was incarcerated. Who do I talk to about this ?

Q) I got a notice that i owe the IRS money from 2008 and I was incarcerated and never filed my taxes or worked….. Who do I talk to about this ? A) IRS Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and HawaiiContinue Reading

Filed taxes feb.12,2013 for 2012 still have not received them online

Q) Filed taxes feb.12,2013 for 2012 still have not received them.online it says they are being processed it’s been 9 months when I call IRS on hold for ever to hear them say they can’t tell me why, DON’T UNDERSTAND WOULD AMEMDED TAXES HAVE ANYTHING TO DO WITH IT, THANK YOU A) Recommend that you visitContinue Reading

I made a mistake and got more refund than I should. What should I do?

Q) I made a mistake and got more refund than I should. What do I do? A) According to the IRS: Many mistakes are corrected in processing and a letter of explanation is mailed at the time the refund is issued. If the mistake was not corrected in processing, you need to: File an amended or correctedContinue Reading

Filed Under: IRS

I made a mistake on my federal return already filed. What should I do?

Q)  I made a mistake on my federal return already filed. What should I do? A)  According to the IRS: It depends on the type of mistake that you made: Many mathematical errors are caught in the processing of the tax return itself so you may not need to correct these mistakes. If you did notContinue Reading

Filed Under: IRS

Been trying to get “return transcript” for year ended 12/31/15

Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address forContinue Reading

Filed Under: IRS

Why is my refund different than the amount expected on tax return I filed?

Q) Why is my refund different than the amount expected on tax return I filed? A) According to the IRS – If you owe past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or certain federal nontax debts, such as student loans, all or part of your refund may be used (offset)Continue Reading

I forgot to include my 1099R forms, what should I do?

Q) I forgot to include my 1099R forms when I sent in my paper claim, what should I do? A) Since you have already mailed the return, just hang on to them until the IRS receives your return. They will contact you if they need those. They only request them if they have tax withholdingsContinue Reading

IRS denied my EITC last year, but I qualify this year, what should I do?

Q) IRS denied my Earned Income Tax Credit  last year, but I qualify this year, what should I do? A) According to the IRS – If IRS denied or reduced your EITC for any year after 1996 for any reason other than a math or clerical error, you must qualify to claim the credit by meeting allContinue Reading

Do I have to pay taxes on my social security benefits?

Q) Do I have to pay taxes on my social security benefits? A) According to the IRS: Social security benefits include monthly retirement, survivor, and disability benefits. They do not include supplemental security income (SSI) payments, which are not taxable. The amount of social security benefits that must be included on your income tax return and usedContinue Reading

Filed Under: IRS

I did my taxes 3/23/19 and I still haven’t received my refund yet

Q) Hi my name is John B***** I did my taxes 3/23/19 and I still haven’t received my refund yet it’s been 4 month now I just want to know when I will receive my refund. A) If you filed your tax return at least eight weeks ago, call the IRS tax refund hotline atContinue Reading

 We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?

Q) We bought our home in 2000 for $60,500. We sold it this last July for $60,000. How do I put this on my income tax return for 2018? A) Most people use the Schedule D form to report capital gains and losses that result from the sale or trade of certain property during the year. As ofContinue Reading

Filed Under: IRS