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State Tax Office 1711 San Jacinto Blvd. Austin, Texas 78701

Austin TX State Tax Office at 1711 San Jacinto Blvd., Suite 180 is here to help if you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you’re more comfortable talking with someone face-to-face, no appointment is necessary.

State Tax Office Austin Central Services Building
1711 San Jacinto Blvd., Suite 180
Austin, Texas 78701-1416		 Monday – Friday, 8 a.m. to 5 p.m. 512-463-4865
IRS Tax Office Austin 825 E. Rundberg Ln.
Austin, TX 78753		 Monday-Friday – 8:30 a.m.-4:30 p.m.
**This office will be open 8:30 a.m. – 6:00 p.m. on 4/11, 4/12 and 4/15**		 (512) 499-5127




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when I questioned that “the local IRS # I called” hung up!

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After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received… Continue Reading

What is a split refund?

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Q) What is a split refund? A) The IRS allows your refund to be split. A split refund lets you divide your refund, in any proportion you want, and direct deposit the funds into up to three different accounts with U.S. financial institutions. To allocate a split refund. you should use Form 8888 (PDF), Allocation of Refund, to request to have… Continue Reading

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How do I sign my tax return when I (e-filing) using online filing software?

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Q)  How do I sign my tax return when I e-file using online filing software? A) According to the IRS  – You sign your tax return using the Self-Select PIN method.  The Self-Select PIN method allows taxpayers to electronically sign their individual income tax return by selecting a five-digit personal identification number (PIN).  The PIN is any… Continue Reading

 I want to know why I have not yet received my 2014 refund?

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Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my… Continue Reading

Can I get copies of my prior year Forms W-2 from the IRS

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Q)  Can I get copies of my prior year Forms W-2 from the IRS A) According to the IRS: The quickest way to obtain a copy of a prior year Form W-2 is through your employer.  If that is not possible: You can order copies of your entire return (attachments include Form W-2) from the IRS for… Continue Reading

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Where can I write to have 2018 forms sent to me?

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Q) Where can I write to have 2018 forms sent to me? A) According to the IRS Website:The Internal Revenue Service has free tax forms and publications on a wide variety of topics. Due to the continued growth in electronic filing, the availability of free options to taxpayers and efforts to reduce costs; the IRS… Continue Reading

tried to get my 2018 tax return transcript but its saying no tax return available

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Q) I have tried to get my 2018 tax return transcript online but its saying no tax return available, i already filed it in April 15th 2019 and its only showing that a extension was filed. It was mailed off and its already the 8th week. What should I do? A) According to the IRS… Continue Reading

Do I need to change my maiden name on my Social Security card to file jointly?

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Q) Do I need to change my maiden name on my Social Security card to file jointly? A) According to the IRS: No. You can still file “Married Filing Jointly” without changing your name with the Social Security Administration. Make sure that the name shown on your Social Security card matches the name you use on your… Continue Reading

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 I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate

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Q) I received a letter from the IRS. They say I owe $21,000 in taxes and penalties. I can’t pay this and I don’t know what to expect. Any advice would be appreciated. A) Recommend you call the Tax Relief Hotline at 888-769-8983 for assistance.

Will calling the IRS help me get my tax refund any faster?

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Q) Will calling the IRS help me get my tax refund any faster? A) According the the IRS: Calling the IRS will not speed up your refund. Our phone and walk-in representatives can only research the status of your refund if it has been 21 days or more since you filed electronically, more than 6 weeks since you… Continue Reading

How do I get my W-2 when my employer refuses to send me one?

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Q) How do I get a copy of my W-2 when my former employer refuses to send me one. A) 1) If the employer does not comply, the first step is to contact the IRS and report the issue to them. The phone number for this is 1-800-829-1040 2) Next, to file your taxes without the… Continue Reading

How Do I File My Annual Return?

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To file your annual tax return, you will need to use Schedule C (PDF) or Schedule C-EZ (PDF) to report your income or loss from a business you operated or a profession you practiced as a sole proprietor. Schedule C Instructions (PDF) may be helpful in filling out this form. Small businesses and statutory employees with expenses of $5,000 or less… Continue Reading

Can we file our return electronically (e-filing)?

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Q) Can we file our return electronically (e-filing)? A) According to the IRS – Yes, you can file electronically (e-filing) using any filing status. The limitations are: It must be your original individual return (not an amended return), and You cannot have already filed a return. Filing your return electronically is faster, safer, and more accurate than mailing… Continue Reading

What happens if I file my IRS taxes late?

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According to the IRS – April 15 is the annual deadline for most people to file their federal income tax return and pay any taxes they owe. By law, the IRS may assess penalties to taxpayers for both failing to file a tax return and for failing to pay taxes they owe by the deadline.… Continue Reading

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Filed taxes feb.12,2013 for 2012 still have not received them online

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Q) Filed taxes feb.12,2013 for 2012 still have not received them.online it says they are being processed it’s been 9 months when I call IRS on hold for ever to hear them say they can’t tell me why, DON’T UNDERSTAND WOULD AMEMDED TAXES HAVE ANYTHING TO DO WITH IT, THANK YOU A) Recommend that you visit… Continue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

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Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view details… Continue Reading

I filed my taxes on time using TaxACT….the system can’t find my payment or tax record…will it cause a problem?

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Q) I filed my taxes on time using TaxACT. I also paid part of what I owe using the IRS Payment system. I went to make more payments and the system can’t find my payment or tax record. I do not recall seeing a declined message for my federal return. If I submit it again online… Continue Reading

been calling Where’s My Refund for several weeks

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I been calling the Where’s My Refund for several weeks. Calling 800-829-1040 or 800-829-1954. I filled & mailed our Senior form (married-joint) approx May 26th, 2020. Always the system tells me information is Not available. Mailed the tax forms from Mandan ND to Egden, Utah. I’m afraid the postal service could of Lost our envelope.… Continue Reading

How can I check the status of my amended return?

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Q) How can I check the status of my amended return? A) You can check the status of your Form 1040X (PDF), Amended U.S. Individual Income Tax Return, using the “Where’s My Amended Return?” (WMAR) online tool or the toll-free telephone number 866-464-2050 three weeks after you file your amended return.  Both tools are available in English and Spanish and… Continue Reading

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IRS denied my EITC last year, but I qualify this year, what should I do?

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Q) IRS denied my Earned Income Tax Credit  last year, but I qualify this year, what should I do? A) According to the IRS – If IRS denied or reduced your EITC for any year after 1996 for any reason other than a math or clerical error, you must qualify to claim the credit by meeting all… Continue Reading

Should I notify the IRS if I changed my address?

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Q) Should I notify the IRS if I changed my address? A) Yes, if you move, you should notify the IRS of your new address. We need to change our records so that any tax refunds due to you or any other IRS communications will reach you in a timely manner.  If you filed a joint… Continue Reading

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How do I know if I have to file quarterly individual estimated tax payments?

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Q) How do I know if I have to file quarterly individual estimated tax payments? A) According to the IRS: You must make estimated tax payments for the current tax year if both of the following apply: You expect to owe at least $1,000 in tax for the current tax year, after subtracting your withholding and refundable credits. You… Continue Reading

Can I pay my state taxes that I owe at the IRS office or a state office and not mail it in or go online?

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Q) Can I pay my state taxes that I owe at the IRS office or a state office and not mail it in or go online. I want to pay it at an office in person if able is there one located in ft. Smith,AR or close to that area. A) According to the IRS: If you… Continue Reading

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tried to get my 2018 tax return transcript but its saying no tax return available

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Q) I have tried to get my 2018 tax return transcript online but its saying no tax return available, i already filed it in April 15th 2019 and its only showing that a extension was filed. It was mailed off and its already the 8th week. What should I do? A) According to the IRS… Continue Reading

Must I use a Joint account for my deposit if I am filing jointly?

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Q) Must I use a Joint account for my deposit if I am filing jointly? A) You can ask the IRS to direct deposit a refund from a jointly filed return into your account, your spouse’s account, or a joint account.  However, state and financial institution rules can vary, and you should first verify that your… Continue Reading

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I forgot to include my 1099R forms, what should I do?

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Q) I forgot to include my 1099R forms when I sent in my paper claim, what should I do? A) Since you have already mailed the return, just hang on to them until the IRS receives your return. They will contact you if they need those. They only request them if they have tax withholdings… Continue Reading

What are the penalties for filing and paying my taxes late?

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Q) What are the penalties for filing and paying my taxes late? A) According to the IRS, Interest is compounded daily and charged on any unpaid tax from the due date of the return (without regard to any extension of time to file) until the date of payment. The interest rate is the federal short-term rate plus… Continue Reading

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Should I notify the IRS if I changed my address?

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Q) Should I notify the IRS if I changed my address? A) Yes, if you move, you should notify the IRS of your new address. We need to change our records so that any tax refunds due to you or any other IRS communications will reach you in a timely manner.  If you filed a joint… Continue Reading

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My husband won 14,000.00 at casino..Can he claim all the losing lotto tickets … to wash out taxes?

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Q) My husband won 14,000.00 at casino in Delaware we live in Md. Can he claim all the losing lotto tickets he has lost this year to wash out taxes owed for this 14,000.00 winning. Also what is the tax percentage to Maryland and Federal for tax withholding on this amount. A) According o TurboTax.com… Continue Reading