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State Tax Office 1711 San Jacinto Blvd. Austin, Texas 78701

Austin TX State Tax Office at 1711 San Jacinto Blvd., Suite 180 is here to help if you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you’re more comfortable talking with someone face-to-face, no appointment is necessary.

State Tax Office Austin Central Services Building
1711 San Jacinto Blvd., Suite 180
Austin, Texas 78701-1416
Monday – Friday, 8 a.m. to 5 p.m. 512-463-4865
IRS Tax Office Austin 825 E. Rundberg Ln.
Austin, TX 78753
Monday-Friday – 8:30 a.m.-4:30 p.m.
**This office will be open 8:30 a.m. – 6:00 p.m. on 4/11, 4/12 and 4/15**
(512) 499-5127




312 Responses to Click to Tell Us Your Experience At Your Local Tax Office

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 I have not received my W-2, I need to notify IRS. My employer is ignoring my requests. WHAT DO I DO?

Q) I have not received my W-2 from my previous employer. I contacted the home office via email mid February. Last week all I received was a copy of the health insurance coverage I paid. I have called the IRS 800-829-1040 number multiple times with long waiting and never about to speak to anyone. I attemptedContinue Reading

Filed Under: IRS

There is NO WAY I owe 1000’s of dollars in taxes, I was paying for college.

Q) I think it was last year, I drove to Wilmington and tried to fix my “taxes owed” for 2012, 2013 and 2014. I knew there was NO way I owed the state because I was in college all three years and had 3 sons living at home. I emailed the stuff that the man askedContinue Reading

All employers must file a Form W-2

Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to theContinue Reading

IRS denied my EITC last year, but I qualify this year, what should I do?

Q) IRS denied my Earned Income Tax Credit  last year, but I qualify this year, what should I do? A) According to the IRS – If IRS denied or reduced your EITC for any year after 1996 for any reason other than a math or clerical error, you must qualify to claim the credit by meeting allContinue Reading

What are the penalties for filing and paying my taxes late?

Q) What are the penalties for filing and paying my taxes late? A) According to the IRS, Interest is compounded daily and charged on any unpaid tax from the due date of the return (without regard to any extension of time to file) until the date of payment. The interest rate is the federal short-term rate plusContinue Reading

Filed Under: IRS

What is a split refund?

Q) What is a split refund? A) The IRS allows your refund to be split. A split refund lets you divide your refund, in any proportion you want, and direct deposit the funds into up to three different accounts with U.S. financial institutions. To allocate a split refund. you should use Form 8888 (PDF), Allocation of Refund, to request to haveContinue Reading

Filed Under: IRS

I have received a letter in the mail regarding my amended tax, but i still have not receive my check

Q) Hi my name is amber r****s an i have received a letter in the mail regarding my amended tax return that it was issue out on this month but i still have not receive my check an my phone is 614******793 A) According to the IRS you can check status of your refund Within 24 hoursContinue Reading

I need an appointment to get a replacement ss card.

I need an appointment to get a replacement ss card. I cannot call or go online because it keeps telling me my phone number is invalid. I have lived here since March 5,2020. I cannot get my drivers license for Colorado, because your office says closed until further notice. How can I drive legally withContinue Reading

Is an S corporation required to pay quarterly estimated tax?

Q) Is an S corporation required to pay quarterly estimated tax? A) According to the IRS: Sometimes an S corporation must make estimated tax payments. An S corporation must make installment payments of estimated tax if the total of the following taxes is $500 or more: The tax on built-in gains, The excess net passive-incomeContinue Reading

Filed Under: IRS

Been trying to get “return transcript” for year ended 12/31/15

Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address forContinue Reading

Filed Under: IRS

 We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?

Q) We bought our home in 2000 for $60,500. We sold it this last July for $60,000. How do I put this on my income tax return for 2018? A) Most people use the Schedule D form to report capital gains and losses that result from the sale or trade of certain property during the year. As ofContinue Reading

Filed Under: IRS

“the local IRS # I called” hung up!

After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m receivedContinue Reading

Must I use a Joint account for my deposit if I am filing jointly?

Q) Must I use a Joint account for my deposit if I am filing jointly? A) You can ask the IRS to direct deposit a refund from a jointly filed return into your account, your spouse’s account, or a joint account.  However, state and financial institution rules can vary, and you should first verify that yourContinue Reading

Filed Under: IRS

S Corporations

S corporations are corporations that elect to pass corporate income, losses, deductions and credit through to their shareholders for federal tax purposes. Shareholders of S corporations report the flow-through of income and losses on their personal tax returns and are assessed tax at their individual income tax rates. This allows S corporations to avoid doubleContinue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view detailsContinue Reading

I still did not get my tax refund from 2018.

Q) I still did not get my tax refund from 2018. Why is it so hard to get my tax back? Whenever I call they just told me to wait and wait. Please I need urgent help. A) According to the IRS – Some tax returns take longer to process than others for many reasons,Continue Reading

Filed taxes feb.12,2013 for 2012 still have not received them online

Q) Filed taxes feb.12,2013 for 2012 still have not received them.online it says they are being processed it’s been 9 months when I call IRS on hold for ever to hear them say they can’t tell me why, DON’T UNDERSTAND WOULD AMEMDED TAXES HAVE ANYTHING TO DO WITH IT, THANK YOU A) Recommend that you visitContinue Reading

What happens if I file my IRS taxes late?

According to the IRS – April 15 is the annual deadline for most people to file their federal income tax return and pay any taxes they owe. By law, the IRS may assess penalties to taxpayers for both failing to file a tax return and for failing to pay taxes they owe by the deadline.Continue Reading

Filed Under: IRS

How much does an student have to make before filing income tax return?

Q) How much does an student have to make before filing income tax return? A) According to the IRS: If you are an unmarried dependent student, you must file a tax return if your earned and/or unearned income exceeds certain limits. To find these limits refer to Dependents under Who Must File, in Publication 501, Exemptions, Standard Deduction and Filing Information.Continue Reading

I cant pay my delinquent taxes. Will the IRS accept a Compromise offer?

Q) I cant pay my delinquent taxes. Will the IRS accept a Compromise offer? A) According to the IRS: You may qualify for an Offer in Compromise if you are unable to pay your taxes in full or if you are facing economic hardship or other special circumstances. Note: Offer in Compromise Application Fee – Your offer mustContinue Reading

Filed Under: IRS

I did not file my 2016 taxes.. how can i file without W2?

Q) I did not file my 2016 taxes due to not ever being able to get my W2 from a company how can i file that if i don’t have the information. A) You can use Form 4852 and your last paystub to file income taxes. Failing that, you can use IRS Form 4852 toContinue Reading

Filed Under: IRS

How can I get letter stating I have a zero balance with Colorado?

Q) How can I get a letter stating that I have a zero balance with the State of Colorado? A) To make your request for zero tax balance with the state of Colorado please contact Colorado Tax Office by phone at 303-238-7378 or write to:Colorado Department of RevenueDenver, CO 80261-0004

I have a IRS payment plan..can’t afford to pay my plan at this time

Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view detailsContinue Reading

I have a question on the tax side of splitting up house proceeds from basically an inheritance (actually from property gifted to 4 siblings

Q) I have a question on the tax side of splitting up house proceeds from basically an inheritance (actually from property gifted to 4 siblings by the last wife of the father of those siblings after his death). Basically, this “inheritance” to 4 siblings involved preparing the property for sale, and really only 1 of theContinue Reading

How Do I Claim Earned Income Tax Credit?

Q) How Do I Claim Earned Income Tax Credit? A) According to the IRS –  You need to file a tax return to claim Earned Income Tax Credit. Find out how—documents you need, common errors to watch for, the consequences of filing an Earned Income Tax Credit return with an error, how to get help preparing your returnContinue Reading

Should I notify the IRS if I changed my address?

Q) Should I notify the IRS if I changed my address? A) Yes, if you move, you should notify the IRS of your new address. We need to change our records so that any tax refunds due to you or any other IRS communications will reach you in a timely manner.  If you filed a jointContinue Reading

Filed Under: IRS

How do partnerships file and pay quarterly estimated tax payments?

Q) How do partnerships file and pay quarterly estimated tax payments? A) According to the IRS: Partnerships file Form 1065 (PDF), U.S. Return of Partnership Income, to report income and expenses. A partnership does not pay tax on its income but “passes through” any profits or losses to its partners.  Generally, the partnership is required to prepare and give partners a ScheduleContinue Reading

I need an appointment to get a replacement ss card.

I need an appointment to get a replacement ss card. I cannot call or go online because it keeps telling me my phone number is invalid. I have lived here since March 5,2020. I cannot get my drivers license for Colorado, because your office says closed until further notice. How can I drive legally withContinue Reading

Do I need to change my maiden name on my Social Security card to file jointly?

Q) Do I need to change my maiden name on my Social Security card to file jointly? A) According to the IRS: No. You can still file “Married Filing Jointly” without changing your name with the Social Security Administration. Make sure that the name shown on your Social Security card matches the name you use on yourContinue Reading

Filed Under: IRS

I messed up my 2016 federal tax form and asked for assistance

Q) I messed up my 2016 federal tax form and asked for assistance from the local IRS people. They told me to go to a $200-$500 tax adviser. I guess paying too much tax ain’t their concern. A) According to the IRS: You can fix mistakes or omissions on your tax return by filing anContinue Reading

Self-employment tax

Self-employment tax is a tax consisting of Social Security and Medicare taxes primarily for individuals who work for themselves. It is similar to the Social Security and Medicare taxes withheld from the pay of most wage earners. You figure self-employment tax (SE tax) yourself using Schedule SE (Form 1040). Social Security and Medicare taxes ofContinue Reading