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My experience at Reading PA Tax Office – Anonymous
Your Name (Can be Anonymous): Anonymous
Your Experience: Security Guard was absolutely RUDE. Needs to take a course in customer service and sensitivity training. My experience was horrible! I was not able to obtain what I needed thru the website so decided to go to the office and was told that they weren’t doing transcripts at that time which was 3pm?
Your Tax Office City: Reading
Your Tax Office State: PA
Your Wait Time: one hour
Time: August 20, 2015 at 2:18 pm
It’s RIDICULOUS that it’s darn near impossible to schedule an appointment with them by dialing the appointment line phone number. (1) When the call goes through, I’ve left messages and my number for someone to call me back, but no one ever does (2) The majority of the time, a recording comes on, claiming I need to call back later or the next day, to which I get the SAME RECORDED MESSAGE. From my experience in the army as a base tax center non-commissioned officer-in-charge and trained tax preparer, this is NOT proper customer service.