I was told they eliminated my expected Tax return and that I have a balance, I was supposed to receive a letter.

A) I understand that not receiving an important letter regarding your tax return and having difficulty reaching someone to address the situation can be frustrating. While I can’t access specific information about your case or contact government agencies directly, I can provide you with some general suggestions that may help you in this situation:

1. Confirm your mailing address: Double-check that the address on file with the relevant agency is correct. Ensure that your contact information, including your mailing address, is up to date. This will help ensure that any correspondence is sent to the correct location.
2. Contact the relevant agency directly: If you haven’t received the letter and are unable to reach someone by phone, consider exploring alternative methods of contact. Look for the agency’s official website or online portal, as they may have options to communicate electronically. You may find an email address or an online contact form that you can use to explain your situation and request assistance.
3. Visit the local office in person: If it’s feasible, consider visiting the local office in person. This will allow you to speak directly with a representative who can assist you in addressing the issue. Before going, verify the office hours and ensure you have any necessary documentation or identification with you.
4. Seek assistance from a tax professional: If you’re unable to resolve the issue on your own, consider consulting a tax professional, such as a certified public accountant (CPA) or an enrolled agent (EA). They can provide guidance on the appropriate steps to take and assist you in navigating the situation.
5. Contact your local taxpayer advocate office: The Taxpayer Advocate Service (TAS) is an independent organization within the Internal Revenue Service (IRS) that provides assistance to taxpayers experiencing significant hardship or facing problems with the IRS. You can locate your local TAS office through the IRS website and reach out to them for help and guidance.

Remember, these are general suggestions, and the specific actions you should take may vary depending on the details of your situation and the relevant agency involved. It’s important to seek specific guidance from the appropriate agency or a tax professional who can provide personalized advice.

I hope you’re able to resolve the issue and receive the necessary information soon.