Q) We have amended our taxes for 2018 and being sending needed information back and forth and cant get through to nobody. Every time I have called I get hung up on when put on brief holds. You hear kids in back ground and you know you are just being put on hold to get forgot about. This is really BAD customer service. If I owed the IRS I’m sure they would have garnish my wages by now. But I been receiving the run around about the money that is owed to us since we amended our taxes. It is really sad people just don’t care anymore and you cant find any resolvment anyway its really sad!! The IRS are hanging up on people as soon as they put you on hold its bad everywhere you reach with their office you getting HUNG UP on its sad!!
A) I understand that you’re frustrated with your experience trying to contact the IRS and the lack of resolution regarding the money owed to you since you amended your taxes. I don’t have the ability to directly address issues with government agencies or resolve customer service problems.
It’s unfortunate that you’ve had difficulty reaching the IRS and have encountered unhelpful customer service. If you’re having trouble getting through to them via phone, you may want to consider exploring other methods of contact, such as sending a written inquiry or reaching out to your local IRS office in person.
Additionally, you could try seeking assistance from a tax professional or a tax advocacy organization that can provide guidance on how to navigate your specific situation and help you communicate with the IRS effectively.
Remember to gather any relevant documentation or correspondence related to your amended taxes, as it will be helpful when discussing your case with the IRS or a tax professional.