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Texas Tax Office Phone Numbers and Information

Texas Tax Assistance Office hours are 7:30 a.m. to 5:30 p.m., Monday through Friday. Other divisions’ hours are 8 a.m to 5 p.m., Monday through Friday. Offices are closed on national holidays and may be closed or partially-staffed on state holidays.

Frequently-Called Numbers

Sales and Use Taxes 1-800-252-5555
Franchise Tax 1-800-252-1381
Certificates of Account Status/Good Standing 1-800-252-1386
WebFile Help 1-800-531-5441
ext. 3-3630




All Toll-Free Numbers – Alphabetically

911 Emergency Service/Equalization Surcharge 1-800-252-5555
Automotive Oil Fee 1-800-252-5555
Bank Franchise Tax 1-800-252-1381
Battery Fee 1-800-252-5555
Boat and Boat Motor Sales Tax 1-800-252-5555
Cement Tax 1-800-531-5441
Certificates of Account Status/Good Standing 1-800-252-1386
Cigarette, Cigar and/or Tobacco Products 1-800-862-2260
Clean Vehicle Incentive Program 1-800-252-1382
Coastal Protection Fee 1-800-252-1384
Coin-Operated Machine Tax 1-800-252-1385
Collections 1-800-252-8880
Crude Oil Production Tax 1-800-252-1384
Customer Service/Ombudsman 1-888-334-4112
Customs Broker 1-800-252-5555
Español 1-800-252-7875
Fax on Demand 1-800-531-1441
Fireworks Tax 1-800-252-5555
Franchise Tax 1-800-252-1381
Fuels Tax 1-800-252-1383
GETPUB: To Order Forms & Publications 1-800-252-1389
Hotel Occupancy Tax 1-800-252-1385
IFTA 1-800-252-1383
Inheritance Tax 1-800-531-5441
Insurance Tax 1-800-252-1387
Interest Rate 1-877-447-2834
LG Decals 1-800-252-1383
Local Revenue 1-800-531-5441
Manufactured Housing Tax 1-800-252-1382
Miscellaneous Gross Receipts Taxes 1-800-531-5441
Mixed Beverage Tax 1-800-252-5555
Motor Vehicle Registration Surcharge 1-800-252-1382
Motor Vehicle Sales Surcharge,
Rental and Seller Financed Sales Tax		 1-800-252-1382
Natural Gas Production Tax 1-800-252-1384
Off-Road, Heavy-Duty Diesel
Equipment Surcharge		 1-800-252-5555
Officer and Director Information 1-800-252-1386
Oil Well Servicing Tax 1-800-531-5441
Oyster Fee 1-800-252-5555
Petroleum Products Delivery Fee 1-800-252-1383
Property Tax 1-800-252-9121
Sales and Use Taxes 1-800-252-5555
School Fund Benefit Fee 1-800-252-1383
Sulphur Tax 1-800-531-5441
Tax Practitioners 1-800-248-4093
Telecommunications Infrastructure Fund (TIF) 1-800-252-5555
TELEFILE: To File by Phone 1-888-434-5464
Texas Tomorrow Fund 1-800-445-4723
Unclaimed Property Claimants 1-800-321-2274
Unclaimed Property Holders 1-800-321-2274
Unclaimed Property Name Searches 1-800-654-3463
Voluntary Disclosure Agreement (VDA) 1-800-688-6829
WebFile Help 1-800-531-5441
ext. 3-3630
Window on State Government
Web Site Help Line		 1-800-531-5441
ext. 5-0996
475-0996 (Austin)

174 Responses to Click to Tell Us Your Experience At Your Local Tax Office

  1. I can’t get through to a person to just find out if the state has received my 2019 state income tax which I filed in April. I owed $17 but don’t even see that you we drew that amount from my bank account. Can someone contact me back about this matter via E-Mail? Thanks.

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I made a mistake on my federal return already filed. What should I do?

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Q)  I made a mistake on my federal return already filed. What should I do? A)  According to the IRS: It depends on the type of mistake that you made: Many mathematical errors are caught in the processing of the tax return itself so you may not need to correct these mistakes. If you did not… Continue Reading

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Do I have to pay taxes on my social security benefits?

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Q) Do I have to pay taxes on my social security benefits? A) According to the IRS: Social security benefits include monthly retirement, survivor, and disability benefits. They do not include supplemental security income (SSI) payments, which are not taxable. The amount of social security benefits that must be included on your income tax return and used… Continue Reading

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i need help getting my ip pin so can file my taxes how should i go about rhat

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Q) i need help getting my ip pin so can file my taxes how should i go about rhat A) According to the IRS website: How to retrieve your IP PIN online You may use our Get an IP PIN online tool to retrieve your current IP PIN. We require you to register and verify your identity… Continue Reading

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I still did not get my tax refund from 2018.

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Q) I still did not get my tax refund from 2018. Why is it so hard to get my tax back? Whenever I call they just told me to wait and wait. Please I need urgent help. A) According to the IRS – Some tax returns take longer to process than others for many reasons,… Continue Reading

I have received a letter in the mail regarding my amended tax, but i still have not receive my check

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Q) Hi my name is amber r****s an i have received a letter in the mail regarding my amended tax return that it was issue out on this month but i still have not receive my check an my phone is 614******793 A) According to the IRS you can check status of your refund Within 24 hours… Continue Reading

I filed an E-1040 with TaxAct, forget to submit Form 8938. I have the 8938 form where do I send it?

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Q) I filed an E-1040 with TaxAct. All the figures and computations were correct, so the IRS should have no trouble accepting the filed forms. I did, however, forget to submit Form 8938, which merely indicates how much money I have in a foreign bank. I have the 8938 form, so I just need to know… Continue Reading

All employers must file a Form W-2

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Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to the… Continue Reading

 I want to know why I have not yet received my 2014 refund?

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Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my… Continue Reading

How do partnerships file and pay quarterly estimated tax payments?

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Q) How do partnerships file and pay quarterly estimated tax payments? A) According to the IRS: Partnerships file Form 1065 (PDF), U.S. Return of Partnership Income, to report income and expenses. A partnership does not pay tax on its income but “passes through” any profits or losses to its partners.  Generally, the partnership is required to prepare and give partners a Schedule… Continue Reading

My wife and I both need to apply for replacement Social Security cards – ours are misplaced or lost?

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Q) My wife and I both need to apply for replacement Social Security cards – ours are misplaced or lost? I also need to get my 2013 IRS W2 posted. I have a copy from my employer for the SSA. How do we go about accomplishing both of these tasks? Thanks! A) According to the Social Security… Continue Reading

Can I expect to receive my tax refund on time?

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Q) Can I expect to receive my tax refund on time? A) According to the IRS – Be careful not to count on getting your tax refund by a certain date to make major purchases or pay other financial obligations. Many different factors can affect the timing of your refund after we receive it for processing.… Continue Reading

Will calling the IRS help me get my tax refund any faster?

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Q) Will calling the IRS help me get my tax refund any faster? A) According the the IRS: Calling the IRS will not speed up your refund. Our phone and walk-in representatives can only research the status of your refund if it has been 21 days or more since you filed electronically, more than 6 weeks since you… Continue Reading

How do I sign my tax return when I (e-filing) using online filing software?

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Q)  How do I sign my tax return when I e-file using online filing software? A) According to the IRS  – You sign your tax return using the Self-Select PIN method.  The Self-Select PIN method allows taxpayers to electronically sign their individual income tax return by selecting a five-digit personal identification number (PIN).  The PIN is any… Continue Reading

Should self-employment taxes be paid quarterly or yearly?

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Q) Should self-employment taxes be paid quarterly or yearly? A) According to the IRS: If you are required to make estimated tax payments, the self-employment tax is paid by making quarterly estimated tax payments which include both income tax and social security tax.  

can i pay on line my taxes and get a receipt at the same time?

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Q) can i pay on line my taxes and get a receipt at the same time? A) Yes you can. According to the IRS website – The Easiest Way to Pay All Your Federal Taxes EFTPS® is a system for paying federal taxes electronically using the Internet, or by phone using the EFTPS® Voice Response System. EFTPS®… Continue Reading

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What can I do if someone has filed a tax return using my social security number?

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Q) What can I do if someone has filed a tax return using my social security number? A) According to the IRS: The IRS has security measures in place to verify the accuracy of tax returns and the validity of social security numbers submitted. If you receive a notice from the IRS that leads you to… Continue Reading

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I did my taxes 3/23/19 and I still haven’t received my refund yet

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Q) Hi my name is John B***** I did my taxes 3/23/19 and I still haven’t received my refund yet it’s been 4 month now I just want to know when I will receive my refund. A) If you filed your tax return at least eight weeks ago, call the IRS tax refund hotline at… Continue Reading

I lost my refund check. How do I get a new one?

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Q) I lost my refund check. How do I get a new one? A) According to the IRS: If you have lost your refund check, there are several options available to initiate a refund trace on your behalf. You can use the “Where’s My Refund?” system available through the IRS website. You can call the IRS toll-free number at… Continue Reading

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How Do I File My Annual Return?

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To file your annual tax return, you will need to use Schedule C (PDF) or Schedule C-EZ (PDF) to report your income or loss from a business you operated or a profession you practiced as a sole proprietor. Schedule C Instructions (PDF) may be helpful in filling out this form. Small businesses and statutory employees with expenses of $5,000 or less… Continue Reading

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not yet received the rest of my federal refund .. over 5000$

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Q) I received a letter saying that i hadn’t filed my 2013 and 2015 returns. They put the amounts owed for each year and said not to do anything if i agreed with the amounts they would apply them to my 2018 tax return on may 8th 2019. However its almost July and ive not… Continue Reading

What are My Self-Employed Tax Obligations?

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As a self-employed individual, generally you are required to file an annual return and pay estimated tax quarterly. Self-employed individuals generally must pay self-employment tax (SE tax) as well as income tax. SE tax is a Social Security and Medicare tax primarily for individuals who work for themselves. It is similar to the Social Security… Continue Reading

How do I know if I have to file quarterly individual estimated tax payments?

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Q) How do I know if I have to file quarterly individual estimated tax payments? A) According to the IRS: You must make estimated tax payments for the current tax year if both of the following apply: You expect to owe at least $1,000 in tax for the current tax year, after subtracting your withholding and refundable credits. You… Continue Reading

filed my taxes and was rejected,, someone had already claimed my grandson..

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Q) I have had custody of my grandson for 7 years and I tried to file my taxes at h&r block and they where rejected said that someone had already claimed my grandson I need to know how I can fix them and find out who claimed him A) The IRS processes the first return… Continue Reading

Been trying to get “return transcript” for year ended 12/31/15

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Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address for… Continue Reading

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Will I see a date for my Tax refund right away?

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Q) Will I see a date for my Tax refund right away? A) According to the IRS: Where’s My Refund? will not give you a refund date right away. We must first receive your tax return and then we have to process it and approve your refund. Where’s My Refund? will give you a personalized date once your refund is… Continue Reading

I am 78 yrs old, I have a ROTH IRA and plan to cash it out, will this be considered an income?

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Q) I am 78 yrs old, I have a ROTH IRA and plan to cash it out, will this be considered an income, subject to tax. Will it increase my gross income and bump me to the next taxable bracket? A) Please discuss this with your tax accountant. In general you can withdraw contributions you… Continue Reading

Who is Self-Employed?

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Generally, you are self-employed if any of the following apply to you. You carry on a trade or business as a sole proprietor or an independent contractor. You are a member of a partnership that carries on a trade or business. You are otherwise in business for yourself (including a part-time business)

Can I receive a tax refund if I am currently making tax payments on prior years?

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Q) Can I receive a tax refund if I am currently making tax payments on prior years? A) According to the IRS: No.  As a condition of your installment agreement, any refund due to you in a future year will be applied against the amount that you owe. The IRS will automatically apply the refund to the… Continue Reading

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