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Texas Tax Office Phone Numbers and Information

Texas Tax Assistance Office hours are 7:30 a.m. to 5:30 p.m., Monday through Friday. Other divisions’ hours are 8 a.m to 5 p.m., Monday through Friday. Offices are closed on national holidays and may be closed or partially-staffed on state holidays.

Frequently-Called Numbers

Sales and Use Taxes 1-800-252-5555
Franchise Tax 1-800-252-1381
Certificates of Account Status/Good Standing 1-800-252-1386
WebFile Help 1-800-531-5441
ext. 3-3630




All Toll-Free Numbers – Alphabetically

911 Emergency Service/Equalization Surcharge 1-800-252-5555
Automotive Oil Fee 1-800-252-5555
Bank Franchise Tax 1-800-252-1381
Battery Fee 1-800-252-5555
Boat and Boat Motor Sales Tax 1-800-252-5555
Cement Tax 1-800-531-5441
Certificates of Account Status/Good Standing 1-800-252-1386
Cigarette, Cigar and/or Tobacco Products 1-800-862-2260
Clean Vehicle Incentive Program 1-800-252-1382
Coastal Protection Fee 1-800-252-1384
Coin-Operated Machine Tax 1-800-252-1385
Collections 1-800-252-8880
Crude Oil Production Tax 1-800-252-1384
Customer Service/Ombudsman 1-888-334-4112
Customs Broker 1-800-252-5555
Español 1-800-252-7875
Fax on Demand 1-800-531-1441
Fireworks Tax 1-800-252-5555
Franchise Tax 1-800-252-1381
Fuels Tax 1-800-252-1383
GETPUB: To Order Forms & Publications 1-800-252-1389
Hotel Occupancy Tax 1-800-252-1385
IFTA 1-800-252-1383
Inheritance Tax 1-800-531-5441
Insurance Tax 1-800-252-1387
Interest Rate 1-877-447-2834
LG Decals 1-800-252-1383
Local Revenue 1-800-531-5441
Manufactured Housing Tax 1-800-252-1382
Miscellaneous Gross Receipts Taxes 1-800-531-5441
Mixed Beverage Tax 1-800-252-5555
Motor Vehicle Registration Surcharge 1-800-252-1382
Motor Vehicle Sales Surcharge,
Rental and Seller Financed Sales Tax		 1-800-252-1382
Natural Gas Production Tax 1-800-252-1384
Off-Road, Heavy-Duty Diesel
Equipment Surcharge		 1-800-252-5555
Officer and Director Information 1-800-252-1386
Oil Well Servicing Tax 1-800-531-5441
Oyster Fee 1-800-252-5555
Petroleum Products Delivery Fee 1-800-252-1383
Property Tax 1-800-252-9121
Sales and Use Taxes 1-800-252-5555
School Fund Benefit Fee 1-800-252-1383
Sulphur Tax 1-800-531-5441
Tax Practitioners 1-800-248-4093
Telecommunications Infrastructure Fund (TIF) 1-800-252-5555
TELEFILE: To File by Phone 1-888-434-5464
Texas Tomorrow Fund 1-800-445-4723
Unclaimed Property Claimants 1-800-321-2274
Unclaimed Property Holders 1-800-321-2274
Unclaimed Property Name Searches 1-800-654-3463
Voluntary Disclosure Agreement (VDA) 1-800-688-6829
WebFile Help 1-800-531-5441
ext. 3-3630
Window on State Government
Web Site Help Line		 1-800-531-5441
ext. 5-0996
475-0996 (Austin)

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What is the best and fastest way to get information about my Tax Refund?

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Q) What is the best and fastest way to get information about my Tax refund? A) The best and fastest way to get information on tax refunds is to use the IRS2Go mobile app or the Where’s My Refund? tool. You can start checking on the status of your tax return within 24 hours after we have received your e-filed… Continue Reading

 I want to know why I have not yet received my 2014 refund?

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Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my… Continue Reading

Filed taxes feb.12,2013 for 2012 still have not received them online

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Q) Filed taxes feb.12,2013 for 2012 still have not received them.online it says they are being processed it’s been 9 months when I call IRS on hold for ever to hear them say they can’t tell me why, DON’T UNDERSTAND WOULD AMEMDED TAXES HAVE ANYTHING TO DO WITH IT, THANK YOU A) Recommend that you visit… Continue Reading

How Do I File My Annual Return?

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To file your annual tax return, you will need to use Schedule C (PDF) or Schedule C-EZ (PDF) to report your income or loss from a business you operated or a profession you practiced as a sole proprietor. Schedule C Instructions (PDF) may be helpful in filling out this form. Small businesses and statutory employees with expenses of $5,000 or less… Continue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

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Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view details… Continue Reading

 I filed for 2016 & was on the Apple plan & did not know I would receive a tax form for it.

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Q) I filed for 2016 & was on the Apple plan & did not know I would receive a tax form for it. I have moved from where I was living after I filed & you are supposed to be on the plan for 6 or more months of the year you are filling for. Well… Continue Reading

I never filed my 2015 taxes. How would I go about filing?

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Q) I never filed my 2015 taxes as I did not have the money to pay to have them filed. I need to get that taken care of as soon as possible and have my 2015 taxes filed and was recommended to come into the IRS office and do that since it can’t be filed electronically… Continue Reading

IRS denied my EITC last year, but I qualify this year, what should I do?

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Q) IRS denied my Earned Income Tax Credit  last year, but I qualify this year, what should I do? A) According to the IRS – If IRS denied or reduced your EITC for any year after 1996 for any reason other than a math or clerical error, you must qualify to claim the credit by meeting all… Continue Reading

How do I get my W-2 when my employer refuses to send me one?

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Q) How do I get a copy of my W-2 when my former employer refuses to send me one. A) 1) If the employer does not comply, the first step is to contact the IRS and report the issue to them. The phone number for this is 1-800-829-1040 2) Next, to file your taxes without the… Continue Reading

How do I find out if some one cashed my refund check?

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Q) How do I find out if some one cashed my refund check? A) If you need to know whether your federal tax refund check has been cashed, you can initiate a trace on your refund by using one of the following methods: You can use the “Where’s My Refund?” system available through the IRS website. You can call… Continue Reading

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What are the penalties for filing and paying my taxes late?

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Q) What are the penalties for filing and paying my taxes late? A) According to the IRS, Interest is compounded daily and charged on any unpaid tax from the due date of the return (without regard to any extension of time to file) until the date of payment. The interest rate is the federal short-term rate plus… Continue Reading

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How do I request a non-filing verification letter?

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Q) How do I request a non-filing verification letter? A) An IRS Verification of Non-filing Letter – provides proof that the IRS has no record of a filed Form 1040, 1040A or 1040EZ for the year you requested. Non Tax filers can request an IRS Verification of Non-filing of their 2015 tax return status, free of charge,… Continue Reading

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 I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate

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Q) I received a letter from the IRS. They say I owe $21,000 in taxes and penalties. I can’t pay this and I don’t know what to expect. Any advice would be appreciated. A) Recommend you call the Tax Relief Hotline at 888-769-8983 for assistance.

I have not received my stimulus check.

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I have not received my stimulus check. I called the IRS, Fiscal Services Bureau and the Treasury Dept. They all informed me IRS is holding the check because my husband, AlbertL. Aleman, passed away on 4/6/2020. The IRS made the check out for $2400 and it should have been for $1200 just for me. I… Continue Reading

I won $1,358 online in May of 2017. To this day no check sent. They sent me a 2017 1099-misc. Please advise me.

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Q) I won $1,358 online at a bingo site back in May of 2017. They zeroed out my account to process the winnings in mid June 2017 but to this date they still have not sent out the check or paid me. they sent me a 2017 1099-misc. I have repeatedly emailed them that they need… Continue Reading

Business Structures

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When beginning a business, you must decide what form of business entity to establish. Your form of business determines which income tax return form you have to file. The most common forms of business are the sole proprietorship, partnership, corporation, and S corporation. A Limited Liability Company (LLC) is a relatively new business structure allowed… Continue Reading

I claim my daughter as a dependent, she is in college can she claim her own personal exemption.

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Q) I claim my daughter as a dependent, she is in college can she claim her own personal exemption. A) According the IRS; If you can claim an exemption for your daughter as a dependent on your income tax return, she cannot claim her own personal exemption on her income tax return. If an individual is filing… Continue Reading

How do I know if I have to file quarterly individual estimated tax payments?

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Q) How do I know if I have to file quarterly individual estimated tax payments? A) According to the IRS: You must make estimated tax payments for the current tax year if both of the following apply: You expect to owe at least $1,000 in tax for the current tax year, after subtracting your withholding and refundable credits. You… Continue Reading

What is a split refund?

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Q) What is a split refund? A) The IRS allows your refund to be split. A split refund lets you divide your refund, in any proportion you want, and direct deposit the funds into up to three different accounts with U.S. financial institutions. To allocate a split refund. you should use Form 8888 (PDF), Allocation of Refund, to request to have… Continue Reading

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I have a question on the tax side of splitting up house proceeds from basically an inheritance (actually from property gifted to 4 siblings

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Q) I have a question on the tax side of splitting up house proceeds from basically an inheritance (actually from property gifted to 4 siblings by the last wife of the father of those siblings after his death). Basically, this “inheritance” to 4 siblings involved preparing the property for sale, and really only 1 of the… Continue Reading

Can I get copies of my prior year Forms W-2 from the IRS

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Q)  Can I get copies of my prior year Forms W-2 from the IRS A) According to the IRS: The quickest way to obtain a copy of a prior year Form W-2 is through your employer.  If that is not possible: You can order copies of your entire return (attachments include Form W-2) from the IRS for… Continue Reading

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tried to get my 2018 tax return transcript but its saying no tax return available

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Q) I have tried to get my 2018 tax return transcript online but its saying no tax return available, i already filed it in April 15th 2019 and its only showing that a extension was filed. It was mailed off and its already the 8th week. What should I do? A) According to the IRS… Continue Reading

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Should I notify the IRS if I changed my address?

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Q) Should I notify the IRS if I changed my address? A) Yes, if you move, you should notify the IRS of your new address. We need to change our records so that any tax refunds due to you or any other IRS communications will reach you in a timely manner.  If you filed a joint… Continue Reading

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What is the best and fastest way to get information about my Tax Refund?

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Q) What is the best and fastest way to get information about my Tax refund? A) The best and fastest way to get information on tax refunds is to use the IRS2Go mobile app or the Where’s My Refund? tool. You can start checking on the status of your tax return within 24 hours after we have received your e-filed… Continue Reading

I have a IRS payment plan..can’t afford to pay my plan at this time

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Q) I have a payment plan with you I have had my hours cut at work and I can’t afford to pay my plan at this time.I don’t know what to do next. A) According to the IRS website you can review your current tax repayment plan. Reviewing a Payment Plan You can view details… Continue Reading

If you receive a letter or notice from the IRS

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If you receive a letter or notice from the IRS, it will explain the reason for the correspondence and provide instructions. Many of these letters and notices can be dealt with simply, without having to call or visit an IRS office. The notice you receive covers a very specific issue about your account or tax… Continue Reading

How do I turn a employee in for not holding out taxes

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Q) How do I turn a employee in for not holding out taxes A) According to the IRS – Employees who do not have taxes withheld nor remit them personally, are still liable for these taxes and may not qualify for Social Security, Medicare, or unemployment benefits. Employees who are concerned that their employer is… Continue Reading

I lost my refund check. How do I get a new one?

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Q) I lost my refund check. How do I get a new one? A) According to the IRS: If you have lost your refund check, there are several options available to initiate a refund trace on your behalf. You can use the “Where’s My Refund?” system available through the IRS website. You can call the IRS toll-free number at… Continue Reading

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I claim my daughter as a dependent, she is in college can she claim her own personal exemption.

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Q) I claim my daughter as a dependent, she is in college can she claim her own personal exemption. A) According the IRS; If you can claim an exemption for your daughter as a dependent on your income tax return, she cannot claim her own personal exemption on her income tax return. If an individual is filing… Continue Reading

Is there an age limit on claiming my child as a dependent?

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Q) Is there an age limit on claiming my child as a dependent? A) To be claimed as your dependent, your child must meet the qualifying child test or the qualifying relative test.  To meet the qualifying child test, your child must be younger than you and, as of the end of the calendar year, either… Continue Reading

I need an appointment to get a replacement ss card.

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I need an appointment to get a replacement ss card. I cannot call or go online because it keeps telling me my phone number is invalid. I have lived here since March 5,2020. I cannot get my drivers license for Colorado, because your office says closed until further notice. How can I drive legally with… Continue Reading

Can we file our return electronically (e-filing)?

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Q) Can we file our return electronically (e-filing)? A) According to the IRS – Yes, you can file electronically (e-filing) using any filing status. The limitations are: It must be your original individual return (not an amended return), and You cannot have already filed a return. Filing your return electronically is faster, safer, and more accurate than mailing… Continue Reading