Massachusetts Tax Office Phone Numbers and Information

Massachusetts Tax Office Phone Numbers and Information

If you have specific questions about your MA Tax Account, Please call 617-887-6367

OR toll-free in Massachusetts 800-392-6089

Or write to PO Box 7010, Boston, MA 02204.

DOR’s customer service call center hours for tax help are 9 am – 5 pm, Monday through Friday.

• Trying to find where my 2021 taxes at
  Q) I’m trying to find where my 2021 taxes at. A) You can find out online if the IRS received your tax return and check the status of your refund or learn why your tax refund could be lower than you expected. For status updates visit: Find out if the IRS received your tax return and check the status of your refund. Learn […]
• I filed my taxes with turbo tax, received a letter saying I need to call
  Q) How do I set up an appointment to come in and talk to someone? I filed my taxes with turbo tax this past year and received a letter saying I need to call a 1-800 number to verify my identity. I have been calling that number for over 6 months still no luck I got to talk to someone […]
• Need to get some answers for the reason than I can’t get my 2021 refund check.
  Q) Please I need to get some answers for the reason than I can’t get my 2021 refund check. It was sent back and then Al was told do change my address on line and I still have not received it yet.Can you help me get an appointment here in Lawton so that I can pay my bills. Let me […]
• I got a letter back saying that I have to prove my identity..what I need to do next.
  Q) I got a letter back saying that I have to prove my identity.i did that, I would like to know what I need to do next. I also wrote to letters. How do I get my money.or did some one already get it.im layed off work I could really use it.thank you for your time. A) According to the […]
• My refund was sent to the wrong bank.. I will be getting my federal and state
  Q) My refund was sent to the wrong bank so I want to know when I will be getting my federal and state A) If your refund went to the wrong bank you need to call the IRS at toll-free 800-829-1040, M – F, 7 a.m. – 7 p.m. According to the IRS – Generally, if the financial institution recovers […]

• All employers must file a Form W-2
  Every employer engaged in a trade or business who pays remuneration, including noncash payments of $600 or more for the year (all amounts if any income, social security, or Medicare tax was withheld) for services performed by an employee must file a Form W-2 for each employee (even if the employee is related to the employer) from whom: Income, social […]
• been calling Where’s My Refund for several weeks
  I been calling the Where’s My Refund for several weeks. Calling 800-829-1040 or 800-829-1954. I filled & mailed our Senior form (married-joint) approx May 26th, 2020. Always the system tells me information is Not available. Mailed the tax forms from Mandan ND to Egden, Utah. I’m afraid the postal service could of Lost our envelope. I know with this Virus […]
• Been over than 21 days IRS received my return, not gotten my refund, why?
  Q) Been over than 21 days IRS received my return, not gotten my refund, why? A) According to the IRS – IRS works hard to issue refunds as quickly as possible, but some tax returns take longer to process than others for many reasons, including when a return: includes errors, is incomplete, needs further review, is impacted by identity theft or fraud, includes […]
• Been trying to get “return transcript” for year ended 12/31/15
  Q) Been trying to get “return transcript” for year ended 12/31/15 to apply for financial aid for daughter’s college. Efiled 12/31/15 return in late Feb., recd refund in mid-March. Irs.gov is telling me i) tax year 2015 cannot be ordered and ii) address does not match their records. I’ve been living at same address for 17 years. Should I make […]
• Business Structures
  When beginning a business, you must decide what form of business entity to establish. Your form of business determines which income tax return form you have to file. The most common forms of business are the sole proprietorship, partnership, corporation, and S corporation. A Limited Liability Company (LLC) is a relatively new business structure allowed by state statute.

• “the local IRS # I called” hung up!
  After I explained my issues…I was told to call another number that would help me…when I questioned that “the local IRS # I called” hung up! I called the number I was given and was told to ask for a person at the end of the message…that didn’t happen – line went dead. I’m received notice May 15th that my […]
•  We bought our home in 2000 for $60,500. We sold it in July for $60,000. How do I put this on my income tax return for 2018?
  Q) We bought our home in 2000 for $60,500. We sold it this last July for $60,000. How do I put this on my income tax return for 2018? A) Most people use the Schedule D form to report capital gains and losses that result from the sale or trade of certain property during the year. As of 2011, however, the Internal Revenue […]
•  some one is using my ss# to get state of az. health provider thou there employer,
  Q) some one is using my ss# to get state of az.health provider thou there employer,i got a tax form 1095-B in the mail.this came out phoenix az. i do not have ahcccs i have my oun inc.AARP AND MEDCARE hear is the employers ID#8*******1. is a legle tax form.here is address 8*****1 e je*****n st phoenix 8****4 A) According to the […]
•  I want to know why I have not yet received my 2014 refund?
  Q) I want to know why I have not yet received my 2014 refund.I need to speak with someone concerning my 2014 tax return i have not yet received it. I ordered transcript from 2014 and 2015. The information on each 2014-2015 transcript are Identical but have different tracking numbers. I do not understand how my 2014 transcript have the same […]
•  I received a letter from the IRS. They say I owe $21,000 in taxes. I can’t pay this and I don’t know what to expect. Any advice would be appreciate
  Q) I received a letter from the IRS. They say I owe $21,000 in taxes and penalties. I can’t pay this and I don’t know what to expect. Any advice would be appreciated. A) Recommend you call the Tax Relief Hotline at 888-769-8983 for assistance.