Have been trying for over 2 weeks to contact an agent in NY sales tax with no luck.

A) I understand that you are having trouble contacting an agent in NY sales tax. I can help you with this.

Here are some things you can do to try to get in touch with an agent:

• Try calling at different times of day. The call volume is usually lower in the morning and evening.
• Try calling from a different phone number. Sometimes, the call volume can be high for a particular phone number, so trying from a different number can help you get through.
• Try using the online chat feature. The online chat feature is usually less busy than the phone lines, so you may be able to get in touch with an agent more quickly.
• Try sending an email. The email address for the NY sales tax department is: salestax.help@tax.ny.gov

• Try visiting the NY sales tax office in person. The office hours are Monday through Friday from 8:30am to 4:30pm.

If you are still unable to get in touch with an agent, you can try contacting the NY sales tax department’s taxpayer advocate. The taxpayer advocate’s office can help you resolve your issue if you have been unable to get help from the regular customer service channels.

The taxpayer advocate’s office can be reached at:

Taxpayer Advocate
New York State Department of Taxation and Finance
W.A. Harriman State Office Campus
Empire State Plaza
Albany, NY 12223-0002

The phone number for the taxpayer advocate’s office is: 518-485-6549

I hope this helps.

In addition to the above, you can also try the following:

• Check the NY sales tax department’s website for frequently asked questions. There may be an answer to your question there.
• Follow the NY sales tax department on social media. They often post updates and announcements there.
• Join a forum or group for small business owners in New York. You may be able to find someone who has had a similar issue and can offer advice.

I hope this helps you get in touch with an agent and resolve your issue.